Ottawa River Power Generation

283 Pembroke St. West
Pembroke, ON K8A 6Y6
phone: 613.732.3687
fax:  613.732.9838

Emergencies (after hours)

The Distributor (ORPC) is limited in its scope of operation by the:

01.Electricity Act, 1998
02.Ontario Energy Board Act, 1998
03.Green Energy Act 

04.Energy Consumer Protection Act, 2010
05.Distribution Licence - Licence Numbers
06.Affiliate Relationships Code
07.Distribution System Code
08.Retail Settlement Code
09. Standard Service Supply Code
10.Conservation and Demand Management Code
11.Transmission System Code
12.Ontario Regulation 22/04 - Electrical Safety Authority (ESA) 
13.Measurement Canada
14.Electricity and Gas Inspection Act
15.Freedom of Information and Protection of Privacy Act, R.S.O. 1990
16.Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5)

In the event of a conflict between this document and the Distribution Licence or regulatory Codes issued by the OEB, or the Electricity Act, the provisions of the Act, the Distribution Licence and associated regulatory Codes shall prevail.

Latest News

On January 1, 2017, your electricity costs went down 8%.

Ontario’s government is reducing electricity costs by rebating an amount equal to the provincial portion of the HST on your monthly hydro bill. That’s an 8% rebate for Ontario families, and on average will mean $130 more in your pocket each year.

This is part of Ontario’s plan to help people with the costs of everyday living by reducing electricity costs. Across Ontario, about five million residential consumers, farms, and small businesses will benefit from this rebate.

Ottawa River Power Corporation will implement these savings onto your bill by July 1, 2017. Applicable savings will be retroactive to January 1, 2017.

Commercial Customers may qualify. If your business load is less than 50 kilowatts you automatically qualify.

What happens when we all use electricity at the same time?
emPOWERme has some interesting information and tips on saving energy. Click on the photo below.

Distribution Rate Application

Ottawa River Power has applied to the Ontario Energy Board to increase the amount it charges by $8.32 
each month for the typical residential customer beginning on May 1, 2016.  Other customers, including
businesses, may be affected as well.  Ottawa River Power Corporation has also applied to change certain
specific service charges.  It is important to review the application carefully to determine whether you
may be affected by these changes.

OEB Notice - English

OEB Notice - French

Details of the rate application can be found on the Ontario Energy Board weblink.  
Ottawa River Power continues to focus on you, the customer. Ottawa River Power makes every effort
to engage its customers on a regular basis to ensure we are aware of your needs and that you are
receiving the best value for your money. Ottawa River Power remains committed to provide its
customers with the most reliable service at the least possible cost.

New Time of Use Rates

Effective May 1st, new time of use electricity prices will take effect, as per the Ontario Energy Board.  
On average, the rate increase will add approximately $3.13/month to a customer's bill (based on a 
household that consumes 750 kWh per month).  Ontarians consumed less electricity than expected 
over the recent, milder, winter.  As a result of lower usage, Regulated Price Plan (RPP) prices did not 
recover the full cost of serving RPP customers.  One of the main reasons prices are increasing in May 
is to recover this shortfall.  Time of use changes occur in the spring and fall yearly, and are dictated 
by the regulatory body of the Ontario Energy Board.  For more information, please click on the 
following  link.  

Rate information from November 1, 2016 - April 30, 2017

Planned Outages - Notification for those with Medical Equipment

If you use registered medical equipment, you need to inform Ottawa River Power Corporation, should
you wish to be notified of planned outages.  The procedure to notify ORPC is to complete the attached 
documentation and return it to our offices.  Once we receive the complete forms, and verify that
equipment qualifies, ORPC will add your contact information to the notification list.

Note: this covers planned outages only, an emergency power failure is an emergency and every effort
will be made to return power to the affected area as soon as possible.

Ontario Electricity Support Program:  There's help for low-income households.  Get help.  

Start now.

If you are a customer of Ottawa River Power Corporation, and in a lower-income home, you may qualify
for a reduction on your electricity bill.  To find out more and apply 
click here.

Safety Awareness

The second week in May is Powerline Safety Awareness Week in Ontario, a time to be reminded of the importance of staying clear of overhead and underground powerlines, particularly when working, doing household chores or having fun outside.

The Electrical Safety Authority (ESA) and many of Ontario's local electrical utilities are running public
awareness programs around the theme of 'Respect the Power.'  Touching or even coming within a
few metres f 
an overhead powerline can kill or seriously injure you. Yet all too often powerlines become
'out of sight, out 
of mind' as people go about daily activities.

"Tragically every year people in Ontario are killed or critically injured from contact with powerlines and 
electrical utility equipment," said Scott Saint, ESA's Chief Public Safety Officer. "We need everyone to 
recognize and respect the power and take some simple, yet life-saving safety precautions."

Five Ways to Respect the Power

Locate the lines. Before starting any outdoor job whether at work or at home, first look up, look out
and locate.  Then keep track of where they are as you move around so you're always mindful of the

  1. Keep yourself and equipment a safe distance away. For the kind of powerlines that connect
    a house to the poles on the street, keep yourself and any equipment (ladders, pruners, tall
    vehicles, etc.) at least one metre away.  For the higher voltage lines that run down streets, stay
    at least three metres away.  Not only is making contact very dangerous but even coming close to
    the line can cause the electricity to jump or 'arc' through the air and contact you or your
  2. Never attach or drape anything on a powerline. Never brace a ladder against a line or near
    its point of contact to a building. Don't run other lines like antennas or cables on or near power-
    lines. And never grab a line for balance when working at heights.
  3. Carry equipment horizontally. Carry ladders, pruners and other long equipment on their side,
    not vertically as they could connect or attract arcing from an overhead line.

Plant trees away from overhead powerlines. If your trees have grown into or close to powerlines,
contact your local utility. Do not trim trees around powerlines yourself. And call before you dig to ensure underground cables and other utility equipment are located and marked. For more tree trimming and
landscaping tips, visit

Ontario Energy Board Releases Scorecard:

All local distribution companies (LDCs) in Ontario were recently assessed by the Ontario Energy Board
for their performance on an array of categories.  Please click here to see how ORPC performed (based on
full year ending 2015)